An Idle Parking Fee is a per-minute charge that applies when your vehicle remains physically connected to a charging station after your charging session has finished.
It is not a penalty — it is a fee set by the site owner (called the Charge Point Operator, or CPO) to encourage drivers to free up the charger for other EV users once their car is fully charged.
✓ 10-minute grace period
You are given a free 10-minute window after your session ends before Idle Parking charges begin. This gives you time to return to your vehicle and unplug.
Idle Parking Fees are set individually by each Charge Point Operator (the site owner), so the rate varies by location. You can always check the fee before you start charging by viewing the Charger Listing in the Wevolt App.
The fee is listed under the charging station details in the app as:
| Fee type | What it means |
| Idle Parking Fee ($/min) | Charged per minute your vehicle stays connected after charging ends + 10-min grace period |
| Grace period | 10 minutes free — no charge during this window |
✓ Tip
Before starting a session, tap the charger in the app and scroll down to see all applicable fees — including the Idle Parking rate, if one applies at that location.
When your charging session finishes, you should receive a push notification from the Wevolt App. It is important that you act on this notification promptly to avoid idle fees accumulating.
To make sure you receive this notification:
Important
Even if you do not receive a notification, Idle Parking Fees may still apply once your session ends and the grace period expires. You are responsible for monitoring your session and returning to your vehicle promptly.
If you believe an Idle Parking Fee was applied unfairly or you have extenuating circumstances, here is what to do:
Open the Wevolt App and go to Session History. Confirm the times your charging session started and ended, and when the idle period began.
Submit a support request to Wevolt as soon as possible — ideally within 30 days of the transaction. Include:
You can reach us at:
Idle Parking Fees are collected by the site owner (CPO), not Wevolt. Wevolt cannot waive these fees directly, but we can raise your case with the CPO on your behalf and request a discretionary refund. The final decision rests with the CPO.
Refund eligibility
Refunds for Idle Parking Fees are not automatic or guaranteed. They are issued at the sole discretion of the Charge Point Operator. However, if there is a confirmed failure in Wevolt’s notification system, this may be taken into account when assessing your case.
Can I dispute the fee if I didn’t receive a notification?
Yes, you can raise this as part of your support request. Wevolt will investigate whether a notification was successfully sent from the app. If a technical failure is confirmed, this will be factored into any goodwill assessment by the CPO.
Does the fee apply if I was unable to move my car (e.g. during a class or meeting)?
Personal circumstances are considered contextual information and can be included in your support request. However, the Idle Parking Fee is a legitimate charge under the Wevolt App Terms and Conditions, and a refund cannot be guaranteed. We encourage you to plan your charging session around your schedule where possible.
Is the Idle Parking Fee the same at every charging station?
No. Each site owner sets their own rate. Some sites may not charge an idle fee at all. Always check the Charger Listing in the app before starting your session.
What is the maximum I could be charged?
There is no cap set by Wevolt — the fee accrues for as long as your vehicle remains connected after the grace period. Rates and any applicable maximums are determined by the site owner and shown in the Charger Listing.
Can I get a full refund including the Service Fee?
The Service Fee (Wevolt’s facilitation and payment processing fee) is non-refundable except where there has been a malfunction of Wevolt Software, a duplicate charge, or a billing error caused by Wevolt.