Use this guide if you have questions about how Wevolt charges you, what the $25 hold on your card is, or how to request a refund if you think you were billed incorrectly.
How payment works
- Add a payment method. Link a credit or debit card in the Wevolt App.
- Start charging. Begin a session at any Wevolt charging station.
- Automatic billing. The app calculates the cost based on the energy delivered to your vehicle and charges your card.
- Digital receipts. View a receipt for each session under the Sessions tab in the app.
What is the $25 pre-authorisation hold?
When you start a charging session, a temporary $25.00 pre-authorisation hold is placed on your card. This is not a charge. It is a hold to verify your card is active and has available funds.
The hold is released at the end of your session. You will only be billed for the actual electricity delivered to your vehicle plus the applicable service fee.
✓ The $25 hold is not a double-charge
If you see both the $25 hold and your actual charge amount on your statement, the $25 will drop off once your bank processes the release. Depending on your bank, this can take a few minutes or several business days.
How charging sessions are billed
Each session is billed as:
- Energy cost — the kilowatt-hours (kWh) delivered to your vehicle multiplied by the tariff rate at that charger.
- Service fee — a fixed transaction fee that supports the Wevolt platform.
Tariff rates vary by location and time of day. The current rate at each charger is shown on the charger’s listing in the app before you start the session.
You can view a full itemised receipt for each session under the Sessions tab in the Wevolt App.
I think I was charged incorrectly — how to request a refund
If you believe your charge isn’t right, contact Wevolt Support and we will review it. Common scenarios we look at:
- Double-charge or multiple payments for one session — the same session billed more than once.
- The amount doesn’t match what the app showed — final bill differs significantly from the session cost displayed during charging.
- Session failed but you were still billed — particularly if very little electricity was delivered.
- Free-vend session was billed — sessions on free-vend chargers that came through as paid.
- Idle parking fee dispute — see I Was Charged an Idle Parking Fee… for the idle-fee path.
What to include in your refund request
Email contact@wevolt.com.au with:
- Charger location and Charger ID (both shown in the Wevolt App)
- Date and time of the session
- Amount you were billed and what you expected to pay
- A short description of what happened
- Screenshots of the session in the app and your bank statement if possible
When is a refund issued?
Wevolt assesses each refund request within five Business Days.
⚠ Important: when a full refund is issued
A full refund (energy cost + service fee) is only issued when the session failure was caused by a Wevolt Software malfunction, a duplicate transaction, or a billing error on our part. In other cases, the service fee is non-refundable.
✓ Good news on short sessions
If less than 0.5 kWh was delivered, the session is cancelled automatically and you will not be charged. Any pre-authorisation hold is released.
Still need help?
If you have a question this guide doesn’t answer, reach out to our support team.
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