How Do I Pay for Charging?

How Do I Pay for Charging?

Use this guide if you have questions about how Wevolt charges you, what the $25 hold on your card is, or how to request a refund if you think you were billed incorrectly.

How payment works

  1. Add a payment method. Link a credit or debit card in the Wevolt App.
  2. Start charging. Begin a session at a Wevolt charging station.
  3. Automatic billing. The app calculates the cost from the charger's rates and charges your card.
  4. Digital receipts. View a receipt for each session under the Sessions tab in the app.

What is the $25 pre-authorisation hold?

When you start a charging session, a temporary $25.00 pre-authorisation hold is placed on your card. This is not a charge. It is a hold to verify your card is active and has available funds.

The hold is released at the end of your session. You will only be billed for your session's charging cost plus the service fee.

✓ The $25 hold is not a double-charge

If you see both the $25 hold and your actual charge amount on your statement, the $25 will drop off once your bank processes the release. Depending on your bank, this can take a few minutes or several business days.

How charging sessions are billed

Each session is billed as:

  • Charging cost: the charger's rates, set by its operator. This can be a price per kWh delivered, a flat fee, a price per minute, an idle fee, or a mix of these.
  • Service fee: Wevolt's fee. For sessions that start from 10pm AWST on 30 September 2026 (midnight AEST on 1 October), it is $0.60 plus 6% of the charging cost, not counting any idle fee, and it is the same however you pay. Before then, it is $0.60 (or $1.00 when the charging cost is over $5) plus the card processing cost.

Tariff rates vary by location and time of day. The current rate at each charger is shown on the charger’s listing in the app before you start the session. The service fee is added on top of these rates.

You can view a full itemised receipt for each session under the Sessions tab in the Wevolt App.

I think I was charged incorrectly — how to request a refund

If you believe your charge isn’t right, contact Wevolt Support and we will review it. Common scenarios we look at:

  • Double-charge or multiple payments for one session — the same session billed more than once.
  • The amount doesn’t match what the app showed — final bill differs significantly from the session cost displayed during charging.
  • Session failed but you were still billed — particularly if very little electricity was delivered.
  • Free-vend session was billed — sessions on free-vend chargers that came through as paid.
  • Idle parking fee dispute — see I Was Charged an Idle Parking Fee… for the idle-fee path.

What to include in your refund request

Email contact@wevolt.com.au with:

  • Charger location (shown in the Wevolt App) and the Station ID (written below the QR code on the charger)
  • Date and time of the session
  • Amount you were billed and what you expected to pay
  • A short description of what happened
  • Screenshots of the session in the app and your bank statement if possible

When is a refund issued?

Wevolt reviews each refund request and tells you its decision, with reasons, within 14 days.

⚠ Important: when a full refund is issued

A full refund (charging cost + service fee) can be issued when the problem was caused by a Wevolt Software malfunction or outage, a duplicate transaction or a billing error on our part, or where the Australian Consumer Law requires one, including for a fault with the charger. Your rights under the Australian Consumer Law are not affected.

✓ Good news on short sessions

If less than 0.5 kWh was delivered, you will not be charged and any pre-authorisation hold is released.

Still need help?

If you have a question this guide doesn’t answer, reach out to our support team.

Related articles