Use this guide if the Wevolt App still shows your session as “Charging” or “Active” after you’ve unplugged your vehicle.
✓ Try the Help button first
For most charger-side issues, the fastest fix is to tap Help on the station screen in the Wevolt App and call the charger operator's number shown there. They own and maintain the charger and can usually resolve hardware, cable, and access problems in minutes. Learn how Wevolt and charger operators split support.
What’s happening
If the app still shows “Charging” after you’ve unplugged, it usually means we’ve temporarily lost connection with the charger and are waiting to receive the final session details from the Charge Point Operator (CPO). The session itself has ended — only the status display is lagging.
✓ You will only be charged for what was delivered
Your charging session ends as soon as you unplug. You will only be charged for the actual kWh delivered to your vehicle. Once the connection is restored and we receive the session information from the charger, your session status will automatically update to “Complete”.
How long does it take to update?
In most cases the status updates within a few minutes. Occasionally it can take up to 48 hours if the charger’s connectivity to the network has dropped out.
You don’t need to do anything during this time — the update happens automatically when the charger comes back online. Your final receipt will appear in the Sessions tab once the session is reconciled.
Still showing active after 48 hours?
If your session is still showing as active more than 48 hours after you unplugged, contact Wevolt Support and we’ll look into it. Please include:
- Charger location and Charger ID — both shown in the Wevolt App
- Session date and time — when you started and unplugged
- A short description — for example, “Unplugged on Friday afternoon, app still shows Charging on Sunday”
- A screenshot of the session in the app if possible
Email: contact@wevolt.com.au
Still need help?
If you have any other questions about session status or billing, reach out to our support team.
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